Case Study – Harry’s Story at the Marlowe Theatre, Canterbury 

Harry disclosed a visual impairment, later revealing autism and past negative experiences that had impacted his confidence.​

To support Harry, we took a patient, tailored approach. His line manager worked closely with him on a personal risk assessment and communication preferences. Frequent catch-ups during and after probation helped build trust and allowed Harry to share his strengths and concerns. We practised his Personal Emergency Evacuation Plan and agreed on discreet ways to inform key colleagues of his support needs. Knowing Harry preferred direct instructions and short task lists, his confidence and involvement grew.​

We organised paid shadow shifts at a pace that suited Harry, allowing him to familiarise himself with the team and environment. We tested arrangements for his guide dog and supported an Access to Work application for transport as his guide dog nears retirement.​

Harry’s probation lasted 17 months, but the outcome has been hugely positive. He now contributes confidently, including programming and operating lighting for major performances. He’s also taken on technical maintenance tasks and continues to develop strategies to manage short-term memory loss.​